Support Services Engineer

Company

M.A. Polce

Where

Rome, New York

Level

Mid

First seen

August 27, 2026

Listed via

BambooHR

What the posting says

Job Summary The Support Services Engineer executes the day-to-day activities of the Support Services department. The Support Services Engineer is the first point of contact for customers who call our help desk. The Support Services Engineer answers incoming calls and emails, tracks all information in the service ticket system, uses a knowledge base tool along with their expertise to resolve problems in a professional and timely manner. This relates to all technology, including, but not limited to, cybersecurity best practices, networks, systems, video cameras, and VoIP solutions. The…

Read more and apply on M.A. Polce's site

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