Destava

Helpdesk Analyst

Cloaked is hiring for Helpdesk Analyst in New York, NY. On-site, Mid level. First seen November 3, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Cloaked
Where
New York, NY
Arrangement
On-site
Level
Mid
First seen
November 3, 2026
Listed via
Ashby

What the posting says

If you like solving problems, learning new tools, and helping people who don't share your comfort with technology, you'll do well here. What will you do? - Work the ticket queue: intake, triage, and resolve within SLA. - Answer phones, respond to email/chat, and handle walk-ups when you're on-site. - Troubleshoot macOS, common business apps, and basic network issues (Wi-Fi, VPN, "the internet is down for just me"). - Handle account lifecycle tasks: password resets, group membership, license assignment, MFA re-enrollment. - Image, deploy, and recover end-user hardware (laptops, desktops,…

Read more and apply on Cloaked's site

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