SaaS Support Specialist – L1
KDCI is hiring for SaaS Support Specialist – L1 in Pasig City, National Capital Region, Philippines. Junior level. First seen September 16, 2026; open as of November 8, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- KDCI
- Where
- Pasig City, National Capital Region, Philippines
- Level
- Junior
- First seen
- September 16, 2026
- Listed via
- Recruitee
What the posting says
Job Summary KDCI Outsourcing is seeking a SaaS Support Specialist – L1 to provide first-level support for SaaS customers. The role focuses on resolving common concerns, gathering complete troubleshooting information, accurately documenting technical issues, and escalating concerns when needed. The ideal candidate has experience with SaaS products, ticketing platforms, GitHub, and basic web/API concepts, along with strong customer communication and troubleshooting skills. Key Responsibilities Respond to customer inquiries promptly and professionally. Answer common product questions using…
Read more and apply on KDCI's site
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