Senior Technical Support Agent
Canary Technologies is hiring for Senior Technical Support Agent in New York, NY. Senior level. First seen September 15, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
With Destava: How well do you fit? · Tailor my résumé · Write a cover letter
- Company
- Canary Technologies
- Where
- New York, NY
- Level
- Senior
- First seen
- September 15, 2026
- Listed via
- Lever
What the posting says
This role owns advanced troubleshooting, sensitive customer handling and de-escalation, clean internal documentation, and strong escalations. L2 Associates also mentor L1 teammates and help improve support workflows, documentation, macros, and escalation quality. What You’ll Do Product & Technical Expertise: Handle moderately complex product questions, configurations, integrations, and edge cases using account context and product knowledge. Problem Solving & Troubleshooting: Own escalated issues through structured investigation using ticket history, documentation, internal tools, logs/data,…
Read more and apply on Canary Technologies' site
More jobs like this
Technical Support Lead
Save to applyTechnical Assistance Specialist, Bureau of Alcohol and Drug Use
Save to applyIT HelpDesk Tier 2 - NJ
Save to applyIn-Home Sales & Tech Support (Full-Time)
Save to apply
See all 168 Computer User Support Specialists jobs in New York
A search agent finds the jobs this list misses: the ones that mean the same without the same words. Have Destava watch for senior technical support agent jobs in New York, NY, new matches every morning on your own account.
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.