Destava

Technical Support Lead

PointFive is hiring for Technical Support Lead in New York. Hybrid, Manager level, $130k–$175k a year stated. First seen November 8, 2026; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
PointFive
Where
New York
Arrangement
Hybrid
Level
Manager
Pay stated
$130k–$175k a year
First seen
November 8, 2026
Listed via
Ashby

What the posting says

WHAT YOU'LL DO - Design and build an agentic solution to resolve customer tickets end to end, from first response through diagnosis and resolution. - Define what success looks like and build the measurement layer to track it (time to first response, time to resolution, CSAT). - Work the escalations your agents can’t solve yet, then teach the system to handle them next time. - Partner with Engineering and Product on recurring issues, routing confirmed bugs to Engineering’s coding agents with the context needed to fix them. - Turn resolved tickets into self-serve documentation customers can…

Read more and apply on PointFive's site

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