Customer Support Lead
pocket is hiring for Customer Support Lead in San Francisco. Manager level. First seen November 7, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Where
- San Francisco
- Level
- Manager
- First seen
- November 7, 2026
- Listed via
- Ashby
What the posting says
What We’re Looking For - Support automation you have shipped, with evidence of how the results changed. - Experience leading a support team of at least five people at a consumer company, ideally across hardware and software. - The ability to troubleshoot device and software issues and translate clearly between customers and engineering. - Comfort configuring tools, working with AI and running effective one-to-ones. - Ownership of metrics and the systems behind them, without needing constant direction. - Clear writing, good customer judgment and calm execution through launches, delays and…
Read more and apply on pocket's site
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