Support Operations Lead
Zip is hiring for Support Operations Lead in San Francisco. Manager level, $90k–$120k a year stated. First seen November 6, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Zip
- Where
- San Francisco
- Level
- Manager
- Pay stated
- $90k–$120k a year
- First seen
- November 6, 2026
- Listed via
- Ashby
What the posting says
YOUR ROLE As our Support Operations Lead, you'll build the infrastructure and processes that enable our support team to deliver exceptional service at scale. You'll design standard operating procedures from the ground up, implement and optimize support technologies, leverage AI/ML tools to enhance efficiency, and develop the dashboards and KPIs that guide strategic decisions. This is a unique opportunity to shape enterprise B2B support operations during a critical growth phase, establishing best practices and response time standards that will define our customer experience for years to come.…
Read more and apply on Zip's site
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