Product Support Account Manager
Workato is hiring for Product Support Account Manager in Alabang, Philippines. Mid level. First seen October 28, 2026; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Workato
- Where
- Alabang, Philippines
- Level
- Mid
- First seen
- October 28, 2026
- Listed via
- Greenhouse
What the posting says
In this role, y ou will also be responsible to: Own the support health of a defined portfolio of strategic accounts. Track and drive the input and output metrics that define a good support experience: response time, resolution time, backlog age, reopen rate, and customer-reported satisfaction. Run regular support business reviews with your accounts. Bring the data, surface trends, name the problems before the customer does, and commit to specific actions with owners and dates. Orchestrate escalations across Support, Engineering, Customer Success, and Professional Services. Hold the line on…
Read more and apply on Workato's site
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