Support Quality & Training Lead
Wave is hiring for Support Quality & Training Lead in Banjul, The Gambia. Manager level. First seen September 25, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Wave
- Where
- Banjul, The Gambia
- Level
- Manager
- First seen
- September 25, 2026
- Listed via
- Greenhouse
What the posting says
You will manage a team of Support Quality & Training Officers, focusing on the Customer Service department processes. In this role, you'll: Manage and update knowledge management systems per quality standards, protocols, product, and process changes. Document and provide guidance on new and existing processes and standards within the Customer Service department. Create and deliver training materials, ensuring materials are recorded and accessible. Develop analytical reports linking quality performance with customer satisfaction, complementing regular reporting and sharing insights with…
Read more and apply on Wave's site
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