Support Group Lead
Wave is hiring for Support Group Lead in Banjul, The Gambia. Manager level. First seen September 18, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Wave
- Where
- Banjul, The Gambia
- Level
- Manager
- First seen
- September 18, 2026
- Listed via
- Greenhouse
What the posting says
How you'll help us achieve it As Support Group lead, you will manage and lead a team of customer support representatives. You will set goals and targets for your team, monitor team performance, and ensure that the team provides excellent customer service and addresses customer issues promptly and efficiently. In this role, you'll: Manage the customer support day-to-day functions of your team. Respond and escalate customer support issues. Implement customer support processes to enhance customer satisfaction. Formulate and revise customer support policies and promote their implementation.…
Read more and apply on Wave's site
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