IT Service Desk Lead
T-Rex Solutions is hiring for IT Service Desk Lead in Washington, DC. On-site, Manager level. First seen November 5, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- T-Rex Solutions
- Where
- Washington, DC
- Arrangement
- On-site
- Level
- Manager
- First seen
- November 5, 2026
- Listed via
- Greenhouse
What the posting says
Service hours of support are Monday through Friday 7:00am-6:00pm (desk-side support) and (walk-up help desk) or as needed such special events or emergency requirements. Work is performed on-site at the Herbert Hoover building in Washington, DC. Responsibilities: Oversee the day-to-day activities of the Tier 2 service-desk operations to ensure end users receive the IT support required. Investigate and resolve escalated incidents from Tier 1 using advanced diagnostic tools, system logs, and root cause analysis. Apply specialized technical knowledge to resolve hardware, software, and system…
Read more and apply on T-Rex Solutions' site
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