Lead, Technical Services
MongoDB is hiring for Lead, Technical Services in New York City. Manager level. First seen October 9, 2026; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- MongoDB
- Where
- New York City
- Level
- Manager
- First seen
- October 9, 2026
- Listed via
- Greenhouse
What the posting says
As the Cloud Support Team Lead, you will: Lead and mentor a small, distributed team as a hands-on technical player-coach Spend approximately 50% of your time directly supporting customer issues, complex cases, escalations, and technical investigations. Own frontline service quality by monitoring queue health, case and chat aging, diagnostic quality, staffing coverage, and workload allocation Lead high-visibility customer escalations and incidents, coordinating Engineering, Product, Support Operations, and other stakeholders Turn recurring customer problems and support trends into product…
Read more and apply on MongoDB's site
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