Destava

Customer Service Team Lead

Esri is hiring for Customer Service Team Lead in Redlands, CA. On-site, Manager level, $70k–$85k a year stated. First seen October 30, 2026, posted 2 times; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Esri
Where
Redlands, CA
Arrangement
On-site
Level
Manager
Pay stated
$70k–$85k a year
First seen
October 30, 2026
Postings
2
Listed via
Greenhouse

What the posting says

This role offers the opportunity to lead with purpose, grow professionally, and make a meaningful impact on how we serve our customers. Responsibilities Team Leadership & Development Lead, mentor, and coach CSRs to meet performance goals and uphold service standards. Conduct regular feedback sessions, goal setting, and performance reviews. Operational Oversight Manage daily workflows, ensuring timely resolution of customer inquiries, order requests, and profile issues. Monitor team metrics and implement improvement plans as needed. Escalation Management Handle complex or escalated customer…

Read more and apply on Esri's site

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.