Destava

Senior Customer Support Engineer

Collibra is hiring for Senior Customer Support Engineer in Remote, Australia. Remote, Senior level. First seen October 8, 2026, posted 2 times; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Collibra
Where
Remote, Australia
Arrangement
Remote
Level
Senior
First seen
October 8, 2026
Postings
2
Listed via
Greenhouse

What the posting says

Senior Technical Support Engineers at Collibra are responsible for Managing all communication with customers and partners required to resolve support tickets. Assessing if support tickets are feature requests or product bugs. Resolving support tickets within the limits of contractual service level agreements (SLA). Replicating bugs. Training and mentoring junior support engineers. Coordinating and tracking the escalation of tickets. Maintaining a record of all communication and actions in Zendesk. Contributing frequently answered questions to the Collibra knowledge base. Participating in…

Read more and apply on Collibra's site

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