Senior Machine Learning Engineer, CX

Company

Coinbase

Where

Remote - USA

Arrangement

Remote

Level

Senior

First seen

October 17, 2026

Listed via

Greenhouse

What the posting says

As a Senior Machine Learning Engineer on the CX Intelligence Engineering team within Coinbase's Customer Engagement and Experience org, you'll design and build the AI-powered systems that connect our Help Center, chatbots, and agent workflows. This team owns the multi-agent platform powering Coinbase chat, Help Center, and agent tooling surfaces, partnering with Conversation Design, CX, and Engineering teams to deliver secure, compliant, and scalable AI support. You'll drive key CX automation initiatives, including multi-agent framework development, agent assist capabilities, and LLM-powered…

Read more and apply on Coinbase's site

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