Operational Excellence Senior Program Lead
Coinbase is hiring for Operational Excellence Senior Program Lead in Remote - USA. Remote, Senior level. First seen September 12, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Coinbase
- Where
- Remote - USA
- Arrangement
- Remote
- Level
- Senior
- First seen
- September 12, 2026
- Listed via
- Greenhouse
What the posting says
As an Operations Excellence Senior Program Lead on the CX Operations Excellence team, you'll own and optimize the workflows, routing logic, and agent tooling that power Coinbase's global Customer Experience operation. This team designs the CX operating system, covering end-to-end workflows, SOPs, routing, and tooling across Scaled Operations and Premium and Wealth, directly tied to CSAT, retention, FCR, and handle time. You'll turn ambiguous, multi-year CX goals into a clear portfolio of programs that measurably improve quality, efficiency, and the Specialist experience across in-house and…
Read more and apply on Coinbase's site
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