Manager, WFM CX Operations
Coinbase is hiring for Manager, WFM CX Operations in Remote - USA. Remote, Manager level. First seen September 9, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Coinbase
- Where
- Remote - USA
- Arrangement
- Remote
- Level
- Manager
- First seen
- September 9, 2026
- Listed via
- Greenhouse
What the posting says
As a Senior Manager, Workforce Management on the Customer Experience team, you'll lead the evolution of WFM from a technical support function into a strategic, AI-informed capability that shapes how Coinbase plans, staffs, and scales its operations. You'll own capacity planning, workforce forecasting, and cost modeling across Consumer (CX) lines of business, translating complex workforce dynamics into decision-ready narratives for senior leadership. This role builds trusted partnerships across Ops, Finance, Legal, and Compliance to drive alignment on resourcing, regulatory readiness, and…
Read more and apply on Coinbase's site
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