Destava

Technical Support Engineer, Triage & Discovery

Alloy is hiring for Technical Support Engineer, Triage & Discovery in Remote. Remote, Mid level. First seen August 14, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Alloy
Where
Remote
Arrangement
Remote
Level
Mid
First seen
August 14, 2026
Listed via
Greenhouse

What the posting says

This role is responsible for engaging customers early, clarifying the true issue, gathering the right technical and business context, and preparing high-quality handoffs to senior Technical Support Engineers for deeper investigation and resolution. You’ll also directly resolve repeatable, well-defined support workflows—like implementation tasks and standard configurations—giving you meaningful ownership alongside your triage work. This isn’t a role where you passively route tickets. You’ll dig into each request, ask sharp questions, get on short calls when it’ll move things faster, and build…

Read more and apply on Alloy's site

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