Senior Manager / Associate Director – Customer Support
VitalHub is hiring for Senior Manager / Associate Director – Customer Support in Colombo, Western. Manager level. First seen August 6, 2026; open as of November 8, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- VitalHub
- Where
- Colombo, Western
- Level
- Manager
- First seen
- August 6, 2026
- Listed via
- BambooHR
What the posting says
We are looking for a senior Customer Support leader to manage global, multi-product L1–L3 support operations across regions and time zones. The role will own customer experience, service quality, high availability, reliability, and customer satisfaction. The ideal candidate should bring strong experience in SLA-driven support, escalations, 24x5 / 24x7 operations, ITIL practices, global client engagement, and compliance expectations such as GDPR, SOC 2, data handling, access controls, and audit readiness. Key Responsibilities - Lead global L1–L3 support teams across products, regions, time…
Read more and apply on VitalHub's site
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