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Service Desk Tech I

VCU Health System Authority is hiring for Service Desk Tech I in Richmond, VA. Junior level. First seen October 27, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
VCU Health System Authority
Where
Richmond, VA
Level
Junior
First seen
October 27, 2026
Listed via
Workday

What the posting says

This role is crucial in ensuring a positive user experience and maintaining the smooth operation of IT services. Additionally, you will use ITSM tools to log and track incidents and service requests and create knowledgebase article for issue resolution. Essential Job Statements - Provide first-level technical support for hardware, software, and network issues. - Answer phone calls and respond to emails, ensuring prompt and courteous service - Perform basic troubleshooting and resolve common technical problems - Escalate complex issues to Level 2 support, ensuring timely resolution. - Utilize…

Read more and apply on VCU Health System Authority's site

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