Incident Lead
TRT Global Solutions is hiring for Incident Lead in Clark Freeport Zone, Pampanga, Philippines. Manager level. First seen August 6, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- TRT Global Solutions
- Where
- Clark Freeport Zone, Pampanga, Philippines
- Level
- Manager
- First seen
- August 6, 2026
- Listed via
- BambooHR
What the posting says
Required Deliverables: - Ensure all logged incidents are resolved within SLAs. - Ensure all internal personnel involved in a service call work efficiently to meet SLAs. - Ensure all customer communication within a service call is prompt, professional, and reliable. - Ensure all commitments made to customers are met or rescheduled with their knowledge and approval. - Send executive updates in a timely and accurate manner. - Escalate issues to the correct channels promptly. - Manage initial client escalations for service calls. - Ensure all requirements are completed before closing service…
Read more and apply on TRT Global Solutions' site
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