Service Quality Specialist -SRH

Company

Tiko

Where

Uganda, Kampala

Level

Senior

First seen

October 16, 2026

Listed via

BambooHR

What the posting says

You will bridge the gap between regulatory frameworks, local market realities, and real-time user feedback. From setting up independent auditor pools to enforcing strict Service Level Agreements (SLAs) and translating rating data into continuous quality improvements, you will drive accountability across our entire provider network. Key Responsibilities Policy & Governance - Standard Optimisation: Tailor and continuously update Quality Assurance operating procedures to reflect evolving local healthcare regulations, market conditions, and Tiko platform standards. - SLA & Franchisor Management:…

Read more and apply on Tiko's site

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