Global Support Specialist
Trax Group is hiring for Global Support Specialist in Cebu City, Cebu. Mid level. First seen September 10, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Trax Group
- Where
- Cebu City, Cebu
- Level
- Mid
- First seen
- September 10, 2026
- Listed via
- BambooHR
What the posting says
The Responsibilities: - Provide first level contact to customer and carrier requesting assistance through email, ticket or over the phone. - Perform first level analysis of issue or request and determine if resolution can be provided within Global Support team. - Process request or provide resolution to issue within Global Support Services scope. - Triage ticket or email to Functional team owner, monitor progress up to ticket closure within SLA. - Manage tickets received through Help Center, regularly monitor, follow-up aging open customer tickets and provide latest update. - Document…
Read more and apply on Trax Group's site
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