Destava

Head of Contact Centre Service & Technical Support

Telia is hiring for Head of Contact Centre Service & Technical Support in Kaunas. On-site, Manager level. First seen November 5, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Telia
Where
Kaunas
Arrangement
On-site
Level
Manager
First seen
November 5, 2026
Listed via
Workday

What the posting says

You will lead the inbound contact center's Technical Support and Customer Service Division in Kaunas, comprising six teams serving consumer and business customers, as well as the workforce management team. • Lead a team of six managers, developing and empowering them to achieve ambitious goals. • Deliver customer service, sales, quality and operational efficiency targets across the division. • Analyse performance and customer needs, identify improvement opportunities and turn insights into concrete actions. • Plan staffing and operational resources to ensure high-quality and efficient…

Read more and apply on Telia's site

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.