Head of Customer Experience
Talk360 is hiring for Head of Customer Experience in Amsterdam, Noord-Holland, Netherlands. Remote, Manager level. First seen November 7, 2026; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Talk360
- Where
- Amsterdam, Noord-Holland, Netherlands
- Arrangement
- Remote
- Level
- Manager
- First seen
- November 7, 2026
- Listed via
- Recruitee
What the posting says
To continue driving this shift, you will: Lead and coach a fully remote team of 5 to 6 agents, and make sure they have the schedule, knowledge and tools to help customers quickly and build trust in every conversation Drive adoption of the Fin AI agent with the Automation Specialist, and evaluate whether automation genuinely improves the customer experience, not just operational efficiency Build a personalised support experience: go beyond one-size-fits-all scripts to understand what each customer actually needs as a direct driver of retention Build a structured Voice of Customer process that…
Read more and apply on Talk360's site
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