Merchant Security Expert with Dutch and English

Company

SumUp

Where

Sofia, Bulgaria

Level

Mid

First seen

October 8, 2026

Listed via

Greenhouse

What the posting says

In this role, you'll be the voice of the Fraud Ops team for our Italian-speaking merchants, helping them feel confident and protected every time something looks off. What you'll do: Support Dutch-speaking merchants with security and fraud-related questions, mainly by phone and email; Investigate suspicious activity and follow up with merchants to resolve concerns quickly; Spot patterns in merchant cases and flag process improvements that keep everyone safer; Work closely with the engineering team and other departments to resolve more complex cases; Help cover different shifts, including…

Read more and apply on SumUp's site

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