IT Director, BRM Customer Care
Smith & Nephew is hiring for IT Director, BRM Customer Care in Andover, MA. Executive level, $158k–$259k a year stated. First seen November 12, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Smith & Nephew
- Where
- Andover, MA
- Level
- Executive
- Pay stated
- $158k–$259k a year
- First seen
- November 12, 2026
- Listed via
- Workday
What the posting says
This role is accountable for shaping technology strategy, driving business value through digital transformation, managing demand and investment portfolios, and ensuring successful delivery and adoption of technology solutions that support customer service operations globally. The BRM acts as the primary point of contact between Customer Care business stakeholders and IT, translating business priorities into technology roadmaps, driving innovation, and ensuring operational excellence across Customer Care platforms including Salesforce Service Cloud, Agentforce, Contact Center technologies,…
Read more and apply on Smith & Nephew's site
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