Customer Success Lead
Ashley Furniture is hiring for Customer Success Lead in Romeoville, IL. Manager level. First seen September 22, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Ashley Furniture
- Where
- Romeoville, IL
- Level
- Manager
- First seen
- September 22, 2026
- Listed via
- UKG
What the posting says
The role provides real-time support for VIP deliveries, same-day and next-day saves, store support, proactive communication, customer and driver chats, case work, and escalations. The LCS Lead coaches agents using approved SOPs, verifies documentation and follow-up, coordinates with RFC, store, delivery, Road Support, and Customer Success partners, and elevates blocked or high-risk issues to the Supervisor. Success requires sound judgment, strong customer recovery skills, operational urgency, and disciplined ownership of customer-impacting work. Employment: Full-time
Read more and apply on Ashley Furniture's site
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