Senior Investigator, Escalated Complaints
VAN5000VCSCU is hiring for Senior Investigator, Escalated Complaints in Vancouver, BC. Senior level. First seen October 24, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- VAN5000VCSCU
- Where
- Vancouver, BC
- Level
- Senior
- First seen
- October 24, 2026
- Listed via
- UKG
What the posting says
As a Senior Investigator, Escalated Complaints, you will independently review Level 2 complaints where members remain dissatisfied following Level 1 handling. You will conduct fair, evidence-based, end-to-end investigations, including a review of prior handling, to support defensible final internal resolutions before potential external escalation. You will coordinate across departments, communicate clearly with members and leaders, and provide concise findings and recommendations to the Director. You will also help keep Vancity’s complaints framework operationally sound, consistent,…
Read more and apply on VAN5000VCSCU's site
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