Manager, Information and Referral
UNI1071UNGH is hiring for Manager, Information and Referral in Houston, TX. Manager level. First seen August 10, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- UNI1071UNGH
- Where
- Houston, TX
- Level
- Manager
- First seen
- August 10, 2026
- Listed via
- UKG
What the posting says
The Manager is primarily responsible for providing monthly call monitoring, on-going feedback, and performance evaluations. Trains staff on how to answer calls or respond to other channels (email, text, or chat). Answers 211 calls (min. 5 hours/week) to maintain familiarity with current caller issues and concerns. Assists Specialists with difficult calls. Oversees staff scheduling to ensure proper coverage at all times. Serves as on-call supervisor after hours and weekends on an alternating basis. Ensures that qualified staff are prepared to pass the Inform USA certification examination.…
Read more and apply on UNI1071UNGH's site
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