Workforce Management Analyst- Call Center
CONEXON is hiring for Workforce Management Analyst- Call Center in Kansas City, MO. On-site, Mid level. First seen November 4, 2026; open as of November 8, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- CONEXON
- Where
- Kansas City, MO, US
- Arrangement
- On-site
- Level
- Mid
- First seen
- November 4, 2026
- Listed via
- Paylocity
What the posting says
The Workforce Management (WFM) Analyst is responsible for forecasting customer contact volumes, developing staffing and scheduling plans, monitoring real-time performance, and delivering workforce insights for a contact center environment. This role ensures the right number of agents are available at the right time to achieve customer experience, service level, and operational efficiency goals. The WFM Analyst partners closely with Operations, Training, Quality, and Leadership teams to optimize workforce performance while balancing service delivery and labor costs. - Location: In office -…
Read more and apply on CONEXON's site
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