VP - Contact Center Operations - Chatsworth onsite
Premier America Credit Union is hiring for VP - Contact Center Operations - Chatsworth onsite in Chatsworth, CA. Executive level. First seen September 23, 2026; open as of November 8, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Premier America Credit Union
- Where
- Chatsworth, CA
- Level
- Executive
- First seen
- September 23, 2026
- Listed via
- Paylocity
What the posting says
This role sets service standards, improves first-contact resolution, advances AI-enabled self-service, strengthens workforce planning, and partners across the enterprise to deliver a consistent member experience. What You Will Do: - Set Contact Center strategy, service standards, performance priorities, and enterprise alignment. - Partner with Branch leadership to align referrals, escalations, communications, hours, and handoffs across channels. - Maintain procedures and controls aligned with policies, regulations, and member experience standards. - Lead CCaaS transformation, including queue…
Read more and apply on Premier America Credit Union's site
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