Client Support Analyst II
LayerCake is hiring for Client Support Analyst II in Macon, GA. Mid level. First seen August 6, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- LayerCake
- Where
- Macon, GA
- Level
- Mid
- First seen
- August 6, 2026
- Listed via
- Paylocity
What the posting says
LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls. Responsibilities: - Document all activities, projects, and tickets daily in the ticketing system. - Handoff and document in-progress tickets before the end of each shift. - Monitor ticket gateway and designated queues. - Escalate issues according to…
Read more and apply on LayerCake's site
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