Contact Center Quality Assurance Analyst
Immersion Consulting, LLC is hiring for Contact Center Quality Assurance Analyst in Annapolis, MD. Mid level. First seen August 6, 2026; open as of November 7, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Immersion Consulting, LLC
- Where
- Annapolis, MD
- Level
- Mid
- First seen
- August 6, 2026
- Listed via
- Paylocity
What the posting says
The Contact Center Quality Assurance Analyst is responsible for monitoring, analyzing, and reporting on the quality and accuracy of contact center operations. They ensure compliance with the Quality Assurance Surveillance Plan (QASP) and support continuous improvement. Key Responsibilities: - Monitor calls, chats, emails, and transactions to ensure adherence to standards defined in the PWS and QASP. - Validate the accuracy and completeness of processed enrollment changes, address changes, and other Open Season transactions. - Track error rates and ensure corrective actions are implemented. -…
Read more and apply on Immersion Consulting, LLC's site
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