Contact Center Supervisor

Company

Immersion Consulting, LLC

Where

Annapolis, MD

Level

Manager

First seen

August 6, 2026

Listed via

Paylocity

What the posting says

Contact Center Supervisors oversee day-to-day operations of the Open Season Contact Center, ensuring staffing, service delivery, performance monitoring, and compliance with contract requirements. They ensure all agents meet quality and timeliness metrics. Key Responsibilities: - Supervise Contact Center Agents and ensure adherence to Open Season operating hours (8 AM–8 PM EST). - Monitor agent performance, including call quality, accuracy, and productivity. - Ensure compliance with performance standards such as AQL targets for speed of answer and customer satisfaction. - Oversee escalation…

Read more and apply on Immersion Consulting, LLC's site

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