Contact Center Agent
Immersion Consulting, LLC is hiring for Contact Center Agent in Annapolis, MD. Junior level. First seen August 6, 2026; open as of November 8, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Immersion Consulting, LLC
- Where
- Annapolis, MD
- Level
- Junior
- First seen
- August 6, 2026
- Listed via
- Paylocity
What the posting says
Contact Center Agents are responsible for providing timely, accurate, and customer-focused assistance to Federal annuitants during Open Season and throughout Pre- and Post-Open Season periods. Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities: - Answer inbound calls and respond to customer inquiries related to FEHB, PSHB, and FEDVIP programs. - Process address changes, enrollment changes, cancellation/suspension requests, and other Open Season…
Read more and apply on Immersion Consulting, LLC's site
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