Senior Manager, Customer Experience
Goodshuffle Pro is hiring for Senior Manager, Customer Experience in Washington, DC (Hybrid). Hybrid, Manager level, $150k–$180k a year stated. First seen November 5, 2026; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Goodshuffle Pro
- Where
- Washington, DC (Hybrid)
- Arrangement
- Hybrid
- Level
- Manager
- Pay stated
- $150k–$180k a year
- First seen
- November 5, 2026
- Listed via
- Greenhouse
What the posting says
What you'll do You'll lead the Customer Success Managers who own every account after implementation: adoption, renewal and expansion. The team carries a revenue goal, and you'll own it. Grow the book. Own expansion revenue across the CSM book: every opportunity in the pipeline, a weekly pipeline meeting with the team, and a quarterly forecast the business can plan on. Keep every renewal. Work renewals as deals. Keep one at-risk list across the team, make sure every account on it has a save plan and an owner, and hold churn to the quarterly goal. Run campaigns, and test them. Design the…
Read more and apply on Goodshuffle Pro's site
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