Real Time Analyst
Plata Card is hiring for Real Time Analyst in Mexico. Mid level. First seen August 6, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Plata Card
- Where
- Mexico
- Level
- Mid
- First seen
- August 6, 2026
- Listed via
- Greenhouse
What the posting says
Responsibilities Real-Time Task Assignment: Ensure all agents are consistently assigned interactions (chats, calls) to maximize team efficiency and eliminate idle time. Activity Monitoring: Monitor service levels, response times, and workload across all queues, agents, and teams in real time to ensure operational targets are met. Schedule & Volume Analysis: Analyze inbound contact patterns (hourly/daily peaks) and adjust routing profiles and queues accordingly. Identify trends to optimize agent availability and improve response times. Reporting: Prepare and distribute reports related to…
Read more and apply on Plata Card's site
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