Manager, Member Journey Orchestration & Relations Strategy

Company

Ontario Teachers' Pension Plan Board

Where

Toronto, Canada

Level

Manager

Pay stated

$105k–$155k a year

First seen

November 12, 2026

Listed via

Workday

What the posting says

The role translates member experience strategy into an operationally reliable, scalable and measurable service model that helps members move through journeys with clear direction, appropriate support and minimal repetition or unnecessary handoffs. Who you'll work with The Manager works within Member Services and leads member journey orchestration and relations strategy. The role partners regularly with the Member Journey & Relations Design, Member Communications & Relations, Complex Care, Product, Technology and service operations teams to translate experience intent into effective…

Read more and apply on Ontario Teachers' Pension Plan Board's site

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