Bilingual Complex Care Analyst - 12-month contract

Company

Ontario Teachers' Pension Plan Board

Where

Toronto, Canada

Level

Mid

First seen

September 23, 2026

Listed via

Workday

What the posting says

The opportunity The Complex Care Analyst is responsible for responding to member inquiries, and providing accurate and timely information on pensions and other benefits administered by the Board. As a Complex Care Analyst, develop foundational knowledge and customer service skills while managing low to mid-complexity interactions and straightforward questions. They are also expected to activate complex care strategies (i.e. reduce routine interactions to ensure that assisted service capacity is prioritized for complex and high-impact member scenarios) through recognizing patterns in…

Read more and apply on Ontario Teachers' Pension Plan Board's site

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