Training & QA Officer (Fluent in German & English)
Bank DiMare is hiring for Training & QA Officer (Fluent in German & English) in Malta, Msida. Mid level. First seen August 6, 2026; open as of November 8, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Bank DiMare
- Where
- Malta, Msida
- Level
- Mid
- First seen
- August 6, 2026
- Listed via
- BambooHR
What the posting says
Role: - Develop and deliver onboarding training for New Support Agents. - Create and update training materials and SOPs in line with business and regulatory changes. - Conduct regular refresher training sessions based on performance trends and identified knowledge gaps. - Evaluate training effectiveness through assessments, feedback, and follow-up performance monitor Quality Assurance: - Monitor and evaluate agent calls/emails/chats to ensure adherence to quality standards, scripts, and compliance requirements. - Maintain and update QA Scorecards and Quality Monitoring Frameworks. - Provide…
Read more and apply on Bank DiMare's site
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