L2 Support representative
NCR Commerce Philippines is hiring for L2 Support representative in CEBU CITY, PHL. Mid level. First seen November 4, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- NCR Commerce Philippines
- Where
- CEBU CITY, PHL
- Level
- Mid
- First seen
- November 4, 2026
- Listed via
- Workday
What the posting says
This role focuses on in-depth troubleshooting, incident analysis, and root cause investigation, acting as an escalation point from L1 support while ensuring stable system performance and high service quality. Key Responsibilities: • Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues. • Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs). • Perform incident analysis and root cause investigation to identify…
Read more and apply on NCR Commerce Philippines' site
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