Destava

L2 Support representative

NCR Commerce Philippines is hiring for L2 Support representative in CEBU CITY, PHL. Mid level. First seen November 4, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
NCR Commerce Philippines
Where
CEBU CITY, PHL
Level
Mid
First seen
November 4, 2026
Listed via
Workday

What the posting says

This role focuses on in-depth troubleshooting, incident analysis, and root cause investigation, acting as an escalation point from L1 support while ensuring stable system performance and high service quality. Key Responsibilities: • Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues. • Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs). • Perform incident analysis and root cause investigation to identify…

Read more and apply on NCR Commerce Philippines' site

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