Destava

Engineer, Global IT Service Desk Lead

Micron is hiring for Engineer, Global IT Service Desk Lead in Hyderabad - Phoenix Aquila, India. Manager level. First seen October 16, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Micron
Where
Hyderabad - Phoenix Aquila, India
Level
Manager
First seen
October 16, 2026
Listed via
Workday

What the posting says

Key Responsibilities - Lead operational governance and performance management of the global IT Service Desk, ensuring achievement of service level, quality, and customer satisfaction objectives. - Manage Service Desk vendor relationships, including performance reviews, service improvement initiatives, and accountability for contractual commitments. - Analyze operational metrics and support trends to identify opportunities for improved service quality, efficiency, and employee experience. - Partner with resolver groups to improve ticket routing accuracy, increase first-level resolution,…

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