Destava

Lead Service Management Engineer

mastercard is hiring for Lead Service Management Engineer in O'Fallon, Missouri. Senior level, $122k–$207k a year stated. First seen October 30, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
mastercard
Where
O'Fallon, Missouri
Level
Senior
Pay stated
$122k–$207k a year
First seen
October 30, 2026
Listed via
Workday

What the posting says

This role standardizes intake and governance, improves service health through metrics and root-cause analysis, and partners with engineering, product, infrastructure, and BizOps to deliver secure, compliant, and resilient systems. Key Responsibilities: Run: IT Service Management (ITSM – Remedy) • Own and standardize ITSM intake and governance across Incident (INC), Problem (PBI), Work Order (WO), and Change (CHG) modules; ensure all work is captured, categorized, and traceable. • Define and enforce Incident/Problem/Change standards, workflows, and operating cadences; publish and maintain a…

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