Head of Complaints
Zopa is hiring for Head of Complaints in London. Manager level. First seen October 17, 2026, posted 2 times; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Zopa
- Where
- London
- Level
- Manager
- First seen
- October 17, 2026
- Postings
- 2
- Listed via
- Lever
What the posting says
As Head of Complaints, you will set the direction for the function, lead its people and controls, and build trusted relationships across Zopa to solve the issues behind the complaints we receive. A day in the life: Own the end-to-end complaints operation across a complex, multi-product digital bank. Set high standards for customer outcomes, quality, consistency and regulatory control. Lead the team through a significant change journey, building engagement and capability as ways of working evolve. Shape the safe use of AI and automation across information gathering, triage, quality assurance…
Read more and apply on Zopa's site
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