Help Desk Manager- Mt. Laurel- Second Shift
Wachter is hiring for Help Desk Manager- Mt. Laurel- Second Shift in Mount Laurel, NJ. Manager level. First seen August 6, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Wachter
- Where
- Mount Laurel, NJ
- Level
- Manager
- First seen
- August 6, 2026
- Listed via
- Lever
What the posting says
Responsibilities: Lead and manage multi-tier Help Desk and technical support teams Oversee daily operations across phone, email, chat, and ticketing queues Ensure SLA compliance and timely resolution of incidents and service requests Monitor workload distribution, staffing levels, queue health, and escalation management Coach, mentor, and develop supervisors and technical support personnel Drive continuous improvement initiatives focused on efficiency, service quality, and customer experience Maintain compliance with ITIL processes, ISO standards, and internal operational procedures Analyze…
Read more and apply on Wachter's site
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