Managed Services, Operations Lead

Company

AHEAD

Where

Gurugram, Haryana

Level

Manager

First seen

November 4, 2026

Listed via

Lever

What the posting says

Role overview The EUS Operations Lead coordinates day-to-day service operations across assigned shifts, helping maintain critical-call coverage, support analysts with active escalations, and route urgent work to the right operational teams. The role promotes reliable handoffs and visibility of service health while ensuring operational ownership stays with the teams responsible for resolution. Key responsibilities Maintain critical-call readiness: Ensure the designated EUS/Service Desk P1 queues have active, named coverage throughout the shift, including planned breaks and handoffs. Provide…

Read more and apply on AHEAD's site

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