IT Services Escalation Manager
AHEAD is hiring for IT Services Escalation Manager in United States. Manager level. First seen August 29, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- AHEAD
- Where
- United States
- Level
- Manager
- First seen
- August 29, 2026
- Listed via
- Lever
What the posting says
The IT Services Escalation Manager (internally known as Client Assurance Resolution Leader), is responsible for driving the end-to-end management and resolution of critical client escalations while advancing quality, operational excellence, and continual improvement across AHEAD’s Service Deliver organization. This role ensures that client-impacting issues are swiftly contained, root causes are identified, and long-term corrective actions are implemented through disciplined quality and service improvement practices. The Resolution Leader acts as the central point of accountability during…
Read more and apply on AHEAD's site
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