Destava

Customer Experience (CX) Manager

RISE is hiring for Customer Experience (CX) Manager in Makati City. Manager level. First seen August 6, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
RISE
Where
Makati City
Level
Manager
First seen
August 6, 2026
Listed via
Lever

What the posting says

This role is responsible for the end-to-end design and rollout of relational and transactional NPS programs, working closely with department heads to convert qualitative feedback into high-impact Service Improvement Plans (SIPs) that reduce friction and drive business performance. This role is for a future opportunity. Duties & Responsibilities Design an NPS methodology specifically for the B2B Telco industry context, distinguishing between Relational NPS (overall partnership) and Transactional NPS (after installation or support tickets). Establish the "Inner Loop" (responding to individual…

Read more and apply on RISE's site

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