Social Media Escalations (Support) - Team Lead / Assistant Manager - Travel CST
Paytm is hiring for Social Media Escalations (Support) - Team Lead / Assistant Manager - Travel CST in Bengaluru, Karnataka. Manager level. First seen October 17, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Paytm
- Where
- Bengaluru, Karnataka
- Level
- Manager
- First seen
- October 17, 2026
- Listed via
- Lever
What the posting says
Action bookings and PNRs directly, and work Freshdesk tickets and calls when required. Own escalations end to end, coordinating with Operations, Product, and Tech until they are closed. Call back dissatisfied customers to recover the experience. Flag recurring issues and share customer feedback with the Social Media Manager so root causes get fixed. What success looks like First response: real-time. 95% of cases resolved within 2 days. High CSAT, with no avoidable escalations or reopened cases. Consistent quality scores and adherence to process timelines. What you need At least 1 - 2 year in…
Read more and apply on Paytm's site
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